Terms and policies

Delivery & Shipping Policy

Any use of “we”, “us” or “our” refers to Roots Handloom and any use of “you” or “your” refers to the user of the website.

  • The product will be shipped within 2 working days of placing the order, however there can be delay in case of certain unavoidable and/or emergency circumstances. In such cases, the customer will be notified over email within 2 working days.
  • The order is delivered within 5-7 working days within India and within 7-12 working days out of India. In case of any kind of delay, we will notify the customer via email as soon as we are notified by our courier partners.
  • There are no additional shipping costs for domestic delivery i.e. shipping within India is free. For International shipping, there is an additional minimal shipping cost over the price of the product. The additional shipping cost, varies from country to country, is charged as per actuals as charged by our delivery partners.
  • Our prices are inclusive of Goods and Services Tax.
  • For reliable and on-time delivery, we use Delhivery/FedEx/E-comm express/Universal/DHL couriers based on delivery location.
Cancellation & Refund
  • If an order is cancelled before the product is shipped, the entire amount will be refunded to the customer within 7 working days.
  • In any other case, cancellation is not applicable.
Return & Exchange Policy
  • There is a strict no return policy.
  • Product is eligible for exchange only if the received product is defective or is received in a damaged condition or the package is lost in transit, subject to fulfillment of following conditions :
  • A defective product will not be eligible for exchange if –
    1. The original inner packaging and tags/notes are not retained
    2. There are any damages to the product after the delivery of the same
    3. The serial number / unique identifier / bar code of the package is tampered or not readable or altered or missing
  • If customer receives a package in a poor condition or if the package or product is damaged at the time of delivery, the customer must refuse to accept the package and inform us immediately at [email protected], [email protected] by including his/her Order ID in the mail or DM us on Instagram @roots.handlooms. We will ensure that customer receives the same product in perfect condition with no additional cost.
Terms & Conditions

Any use of “we”, “us” refers to Roots Handloom and any use of “you” or “your” refers to the user of the website.

Thank you for exploring rootshandloom.com. If you continue to use, browse or explore this website, you are agreeing to comply with the following terms and conditions of use.

  1. The content on the website is only for general information and is subject to change without notice.
  2. The information, products, graphics, content, design, layout and appearance of this website are owned by Roots Handloom. Re-use or reproduction of the same is strictly prohibited other than valid under copyright notice.
  3. The pictures/videos on the website cannot be used by any user for re-selling purpose, there will be legal actions taken against the user, in case the pictures/videos are copied or used for the above-mentioned purpose.
  4. We do not hold any accountability for accuracy, authenticity, timeliness, suitability and completeness of the content on this website. There can be errors in the information and we are not liable to them to any extent.
  5. User may use the information, not pictures or videos, on the website at his/her own risk.
  6. It is user’s full responsibility to ensure that the products purchased from the website meet his/her requirements.
  7. Unauthorized use or misuse of the website or any of its content may be criminal offense and any damages or loss caused as a result of this may give rise to a claim.
  8. The website uses payment gateways for user’s convenience and easy payments. This does not imply that we endorse those websites and we are not responsible for any information or content on those websites.
  9. No user can create links to this website without owner’s prior written consent.
  10. Use of this website and any abuse/damage related to the use of this website is subject to the laws of India or other regulatory authority.
Disclaimer Policy

Any use of “we”, “us” refers to Roots Handloom and any use of “you” or “your” refers to the user of the website.

This website is only a platform where users can buy the products listed on the platform by Roots Handloom. The information provided by us on this website is for general information purpose only. While we attempt and intend to ensure that the information is correct and updated, we do not warranty the completeness, accuracy, reliability or suitability of the information, graphics, products, services or any other related content on the website. Any belief or use of the information by the user is completely and strictly at the user’s own risk.

In no case or event, we are liable or responsible for any loss of data or damage of any sorts to the user while/before/after using this website.

Any links to other websites/ gateways via this website are not under control of Roots Handloom or rootshandloom.com. We do not have any control or access and liability over the type and nature of information, graphics and content on the linked websites or gateways. The inclusion or redirection to other websites or gateways does not recommend or endorse those websites, the information/products/services contained on those websites or the views and ads present on those websites. The user agrees to use the website and related payment gateways at his/her own risk. The user keeps Roots Handloom and its owners/professionals free from any cost or damages or any other loss due to any action taken on this website or related payment gateways and the user waives any claims that he/she may have in this behalf under any applicable law.

We would make our best efforts to keep the website safe, secure and always up and running, however Roots Handloom does not take any accountability in case the website goes temporarily out of service due to technical issues.

Privacy Policy

Any use of “we”, “us” refers to Roots Handloom and any use of “you” or “your” refers to the user of the website.

We understand and value your concerns about the use of your personal information, hence we try to give full guarantee that the information you provide on this website will not be misused. Roots Handloom uses your personal information to –

  1. Successfully deliver the products you order using this website.
  2. Provide you updates on sale, new products release and any other product related information that you may find useful for shopping with Roots Handloom.
  3. Respond to customer queries on a timely manner.
  4. Resolve any issues related to delivery or shipping or payment faced by you while using this website.
  5. Share requested information about the brand and/or products.
  6. Customize the services provided as per your need, if required.
  7. Prevent and take action in response to any illegal activities or violation done on this website against our terms and conditions of use of this website.
  8. Contact the user in case of any emergency situation.
  9. Administer your account to serve you better.

 

Please note that the information you provide for delivery will only be shared with our delivery partners for timely and successful delivery. We do not intend to use your personally identifiable information for any other purpose.

We retain your data in our secured backend servers for our record, in any case you want us to delete the information you can send an email to us at [email protected] or [email protected]. We use secure gateways and servers however, in case of any technical glitch, we cannot 100% guarantee the protection of your data.

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